At Snow Sport Gear, we stand behind the quality of our adventure equipment just as we value your satisfaction. If your gear doesn’t meet your expectations, our hassle-free returns and exchanges process ensures you can get back to your adventures with confidence.
- Return Period: 15 days from delivery date
- Items must be unused, in original packaging with tags attached
- Free returns for defective or incorrect items
- Refunds processed within 5-7 business days after we receive your return
Eligibility Criteria
To be eligible for a return or exchange, your item must:
- Be within 15 days of delivery
- Be in original condition – unused, unwashed, and unworn
- Include all original tags, packaging, and documentation
- Include proof of purchase (order number or receipt)
Non-Returnable Items
For safety and hygiene reasons, the following products cannot be returned or exchanged unless defective:
- Base Layers (due to hygiene considerations)
- Climbing Gear (safety-critical equipment)
- Bike Protective Gear (safety equipment)
- Backcountry Accessories (safety-related items)
- Any item that shows signs of use, damage, or missing original packaging
Return Process
Step 1: Initiate Your Return
Contact our customer adventure team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
Step 2: Wait for Authorization
We will respond within 24-48 hours with a Return Authorization Number and instructions. Do not ship returns without this authorization number.
Step 3: Package and Ship
Securely package the item in its original packaging, include all documentation, and ship to:
Snow Sport Gear Returns460 Elmwood Avenue
Mesa, AZ 85201
USA
We recommend using a tracked shipping service as you are responsible for the return shipment until it reaches our facility.
Refund Information
| Return Type | Refund Method | Processing Time | Shipping Cost |
|---|---|---|---|
| Defective/Incorrect Item | Original payment method | 5-7 business days | Free return shipping |
| Change of Mind | Original payment method | 5-7 business days | Customer responsible |
Exchange Process
Exchanges follow the same process as returns. Once we receive your return, we will ship the replacement item. Please note:
- Exchanges are subject to product availability
- You will be responsible for any price differences
- Shipping charges for the replacement item will apply
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Hello Snow Sport Gear Team,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return: [Please specify: defective, wrong item, change of mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific product)]
Please send me the return authorization and instructions.
Thank you,
[Your Full Name] [Your Phone Number]International Returns
For our global adventurers (excluding some parts of Asia and remote areas):
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Need Help?
Our adventure-ready support team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 24-48 hours