Privacy Policy

At Snow Sport Gear, your privacy and security are as important to us as the quality of our adventure equipment. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website snow-sportgear.com or make a purchase from us. By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that helps us provide our services and enhance your shopping experience:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping address, payment information (processed securely by our payment providers), and phone number.
• Technical Data: We automatically collect information about your device and how you interact with our Site, including your IP address, browser type, operating system, and referring URLs.
• Usage Data: Information about your browsing behavior on our Site, such as products viewed, time spent on pages, and click patterns.
• Communications: Records of your correspondence with us if you contact our customer support team.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing and fulfilling your orders for outdoor gear and equipment
• Providing customer support and responding to your inquiries
• Improving our website functionality and user experience
• Sending transactional emails (order confirmations, shipping updates)
• With your consent, sending marketing communications about new products, promotions, and adventure tips
• Preventing fraud and enhancing the security of our Site
• Complying with legal obligations and enforcing our policies

3. Data Sharing and Disclosure

We value your trust and only share your information in the following circumstances:

• Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments (such as credit card processors and PayPal), shipping orders, and marketing. These partners are contractually obligated to protect your data.
• Legal Compliance: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred as a business asset.
• Aggregated Data: We may share aggregated, non-personally identifiable information for analytics and industry analysis.

We do not sell your personal information to third parties.

4. Data Storage and Security

Your data’s security is our priority, just like the reliability of our gear:

• We store data on secure servers with industry-standard safeguards.
• All payment transactions are encrypted using SSL technology and comply with PCI DSS standards.
• We never store complete payment card details on our servers.
• While we implement robust security measures, no electronic transmission or storage is 100% secure. We continuously update our security practices to protect your information.
• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

5. Your Rights and Choices

As an adventurer, you have choices about your data:

• Access and Update: You can review and edit your personal information by logging into your account.
• Marketing Communications: You can opt-out of marketing emails by clicking the unsubscribe link in any email or contacting us.
• Data Deletion: You may request deletion of your personal information, subject to certain legal obligations.
• Cookies: You can control cookies through your browser settings (see Section 6).

To exercise your rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic functions like page navigation and processing payments.
• Performance Cookies: Help us understand how visitors interact with our Site, allowing us to improve functionality.
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Note that disabling some cookies may affect your ability to use certain features of our Site.

7. International Data Transfers

Snow Sport Gear serves customers globally (excluding some remote areas and parts of Asia). Your information may be transferred to and processed in countries other than your own, including the United States where our servers are located. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Children’s Privacy

Our Site is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our Site with a revised “Last Updated” date. We encourage you to review this policy periodically.

10. Contact Us